Welcome to UrbanGait, where your satisfaction is our style statement! We're here to make sure your urban experience is nothing short of fabulous. Check out our Return & Refund Policy below, designed to protect your rights and ensure a worry-free shopping journey.
We want you to love every strut-worthy item you order from us. If you're not completely satisfied with your purchase, you have 14 days from the date of delivery to initiate a return. We believe in giving you the time and flexibility to decide if your new piece is a perfect fit for your urban wardrobe.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It should also be in its original packaging with all tags intact. Please keep in mind that certain items, such as intimate apparel or personalized items, may not be eligible for return due to hygiene or customization reasons.
Returning an item is as easy as striking a pose. Follow these steps to initiate a return:
Step 1: Strut Decision - Decide which item(s) you'd like to return within the 14-day window.
Step 2: Snap a Pic - Snap a quick picture of the item(s) to show us its condition. This helps us process your return faster.
Step 3: Contact Us - Shoot us an email at [service.urbangait@gmail.com] with your order number, the item(s) you want to return, and the photos you snapped. Our support team will guide you through the process.
Once we receive your return and inspect the items, we'll initiate the refund process. You can expect your refund within [insert number of days, e.g., 5-7 business days] to the original payment method. We'll send you an email notification once your refund has been processed.
If your return is due to our mistake or a defective item, we'll cover the return shipping costs. However, if you simply changed your mind, the return shipping will be at your expense.
We currently do not offer direct exchanges. If you wish to exchange an item, follow the return process, and then place a new order for the desired item.
If you have any questions about our Return & Refund Policy or need assistance with a return, our customer support team is here to help. Strut over to [service.urbangait@gmail.com], and they'll make sure you're back in style in no time.
With our Return & Refund Policy, strut confidently, knowing that UrbanGait has your back. Your satisfaction is our priority, and we're committed to making your shopping experience as fabulous as your style!
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